AI receptionist for aesthetics clinics

Starting point

The clinics receive many recurring questions about treatments, procedures and available slots. The front desk was stretched thin, and enquiries went unanswered outside opening hours. Prospects who did not get a quick reply often went elsewhere. At the same time, the personal touch of the clinic team had to be preserved.

Solution

We set up an AI receptionist in GoHighLevel that responds to enquiries around the clock. It answers common questions based on information approved by the clinics and offers free slots from the calendar. Every contact is saved in the CRM together with the conversation. For detailed medical questions or special requests, it hands over to the team.

Implementation

We started by building a knowledge base with the clinics covering treatments, procedures and frequent questions. From there, we defined tone of voice, a conversation guide and clear limits for the AI. Booking is connected directly to the GoHighLevel calendars. Before going live, we tested the assistant against typical conversation scenarios and refined it.