AI Agents & Automation
AI Phone Receptionist
An AI voice answers your calls, handles routine questions and books appointments around the clock, even when your team is busy.
The problem
During treatments, site visits or client meetings, the phone rings out. Callers hit voicemail, never call back and book with a competitor instead. Meanwhile, answering the same questions over and over eats into your team's day.
What is included
- Call script and knowledge base built from your opening hours, services and FAQs
- Voice AI setup: voice, greeting and languages (English, German)
- Connection to your calendar or booking system
- Transfer to a person for emergencies or unclear requests
- Call summaries by email or straight into your CRM
- Test phase with real test calls and fine-tuning of tone and flow
- Optional: ongoing operation with monitoring, reviews and adjustments
What you get
- Dedicated phone number or call forwarding to the AI receptionist
- Documented call script with escalation rules
- Calendar and CRM integration
- Data-flow overview for your privacy documentation
- Short onboarding session for your team
Process
How it works
- 01
Understand your calls
We look at the calls you receive and decide what the AI handles itself and what goes to your team.
- 02
Build the receptionist
We set up and connect the voice, script, knowledge base, calendar and call transfers.
- 03
Test calls
We and your team call in, review every answer and refine until the flow and tone are right.
- 04
Go live and support
The number goes live. In the first weeks we review call logs and keep improving.
Examples
Related projects and demos
FAQ
Questions about this service
Can an AI receptionist be used in a GDPR-compliant way?
We use providers with data processing agreements, document where every piece of data goes and store only what the request needs. Callers are told up front that they are speaking to an AI assistant. Your data protection officer should make the final assessment for your business.
What happens when the AI cannot answer a question?
It does not make things up. Unclear or urgent requests are transferred to a person according to fixed rules, or passed to your team as a callback request with a summary.
Will callers know they are talking to an AI?
Yes, and that is intentional. The receptionist introduces itself as a digital assistant. The voice sounds natural, but we never try to fool anyone.
AI & Automation
More services in this area
Intro call
AI Phone Receptionist – let’s get started.
In a free intro call we clarify what you need, what it costs and when it will be done. No sales pressure.